irelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 4 months agointernets goneprogramming.devimagemessage-square66linkfedilinkarrow-up1593arrow-down15
arrow-up1588arrow-down1imageinternets goneprogramming.devirelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 4 months agomessage-square66linkfedilink
minus-squareSpikesOtherDog@ani.sociallinkfedilinkEnglisharrow-up7·4 months agoThat highly depends on the contract and capabilities of the help desk. I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
minus-squareEmpricorn@feddit.nllinkfedilinkEnglisharrow-up6·4 months agoOh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…
minus-squareSpikesOtherDog@ani.sociallinkfedilinkEnglisharrow-up3·4 months agoIt was an interesting experience. I was pretty good at guessing.
That highly depends on the contract and capabilities of the help desk.
I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
Oh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…
It was an interesting experience. I was pretty good at guessing.