The general population has no clue what a button or a trigger is most of the time and also have no clue what LB,RB,LT,RT even mean. You have to sit there and go “hmmm okay I see it’s right but now I need to remember what T and B mean” and it’s unintuitive, only makes sense to those who know it already.

Whereas numbers people actually know how they work and when you just say L and R people pick up on it easier. They can just figure out that top is 1 and 2 is bottom. Even helps them understand L3 and R3 better.

I have almost never seen someone new to games understand the stick button prompt easily with Xbox. Whereas a lot of PS controller sessions taught me that people who are new can even figure that out before I jump in to help them. Plus the icons are better. Shapes are less brain work than letters for a lot of people I know.