Intentionally over-complicating a device so that it must be repaired (additional revenue) by a ‘professional’ that they approve of (additional revenue) with their own parts (additional revenue).
You might expect a company that makes easier-to-repair things to retain more customers, but ‘more customers’ is an incentive because it means more profit, but if you can get several more profit more directly by doing these shenanigans, then why wouldn’t unregulated capitalists go in that direction?
Intentionally over-complicating a device so that it must be repaired (additional revenue) by a ‘professional’ that they approve of (additional revenue) with their own parts (additional revenue).
You might expect a company that makes easier-to-repair things to retain more customers, but ‘more customers’ is an incentive because it means more profit, but if you can get several more profit more directly by doing these shenanigans, then why wouldn’t unregulated capitalists go in that direction?