A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.
When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.
“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.
The funny part is The Hertz was in Indiana I am in NY and they tracked the car to Florida. My name is so common there are 24 of us in the local medical systems in a very small city. I have to use my middle initial, and Jr to be found immediately, and I am not related at all to the other 23. I hope they called 5000 of us. 😂
Sorry to hear that John Doe.
Correction… John D. Doe Jr