This isn’t an AI problem. This is a “most humans are assholes” problem. How hard is it to say “Oh, you don’t have what I need? That’s too bad. Can you please cancel my subscription?”
It’s absolutely an AI problem and it’s an asshole problem. It’s an asshole problem exacerbated by shitty AI.
Before it was via search engines.
I was working support for a multinational tech company, customer: “I searched for your support number and I rang them and they scammed me, you guys are shit”.
Turns out they clicked on the top result that was SEO’d to shit to catch these types of people that can’t think for themselves.
So not just assholes, but also tech illiterate folks that trust the first thing they read.
You’re blaming the victim for being an idiot instead of the root cause.
The entire world is covered in a layer of mis- and disinformation to separate people from their money.
That’s the problem.
It’s both. People are misusing AI at the encouragement of companies who want to sell it.
What people want is factually correct information. AI doesn’t deliver this, what it delivers is competently presented and easily understood words which may or may not be correct.
Unfortunately, many people don’t understand how AI works so they don’t realize that they’re using the wrong tool for what they want to accomplish.
The reason AI is part of the problem is that it contributes to the spread of misinformation.
Solution is simple. Since she doesn’t seem to think that AIs hallucinate, just tell her to have an AI generate the maps she needs.
Ha! Humanity is cooked, not because the AI will take over, but because we’ll just hand it control 🙄
I know a university professor who has had this kind of interaction with a student who claimed that they had graded an exam wrongly because ChatGPT gave a different answer. The STUDENT called the PROFESSOR a liar because AI gave a different answer…
Professors being wrong happens all the time.
Sure, but AI is not a reliable source for that assertion.
No source is reliable, that’s the point.
