I signed up for the wait list for the Steam controller when it was released, but hadn’t heard anything since. When getting on the list for the Frame last night, I thought to check on the controller, and it just gave me a link to get on the list again.

‘That’s odd’ I thought, so I went back through my email and lo and behold, there was an email on the 7th of July that I’d missed. Bugger.

I got on to support to ask if I could get my request reinstated it or whether I’d have to start over. They got back to me saying that as a courtesy, they’d re-initiate my request, but I’d have to wait until the next release. ‘Fair enough’, I though, and resigned myself to waiting.

Cue to a couple of hours later, and I get the email to confirm my purchase. Sold! Should be here in a week or two.

Well done, Steam support.

UPDATE: It arrives on Monday.

  • tuckerm@feddit.online
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    14 days ago

    Same here, mine came ten days ago and I didn’t see it.

    They should also give you a notification in Steam. I would’ve spotted that.

    I wasn’t paying close attention, since my estimated availability date was December. Oh well. Now it says 2027. I’ll make sure to check more often anyway.

    *edit: Oh damn, I should have read your entire message, lol. Maybe I can just get mine, too.