• 0 Posts
  • 40 Comments
Joined 2 years ago
cake
Cake day: July 1st, 2023

help-circle
  • Greedy retailer.

    Any retailer worth their salt would include them in their profit margins.

    When you run a retail store (or online store) selling physical goods, you are bound by the rules of matter (as oppoes to digital stuff). Stuff breaks. Food spoils. Old car models lose value. PC parts even quicker. Stuff gets lost. Stuff gets broken. An error occurs during manufacturing. These are all sources of loss which you have to take into account, predict and mitigate.

    Adding returns to that already large (and by no means exhaustive) list isn’t an unreasonable ask.

    You just estimate the number and projected cost of returns and adjust your prices and profit margins accordingly.

    A “restock fee” is definitely uncalled for. The store made the decision to order X amount of the product, with a Y margin of loss (lost, broken in transport, stolen,…). These present a loss of item. An item they could’ve sold. However, a return isn’t a loss of item. They get the item back. And charging customers for the priviledge of buying something, getting dissappointed and making a big deal out of it with “restock fees” is a stupid business move - you risk losing the customer. Especially when you consider the fact that a return is the smallest cost out of all the issues mentioned here.

    And if your competition doesn’t treat their customers as bad as you do - the risk isn’t small. And even if not, a boycott out of spite, even just one customer, is a much larger loss than the net gain of one “restock” fee.

    So, it’s just greedy. And a bad business move if you care about customer retention. Not doing it while others do is a smart move, since these things are bound to happen. And when they do at a competitor, who knows? Maybe the customer tries you next and just… Remains loyal. Although when you say “customer loyalty” today, people think of gimmicks like loyalty cards.



  • For online shopping you can annul your order and they have to comply for pretty much everything, with a few exceptions and under a few caveats (such as unopened/original packaging, depending on the item in question)

    Buying in-store you can likewise reurn most things, although you have to provide a reason (which the store may or may not accept), and is again subject to some caveats.

    For example, for unperishable items you just have to provide the packaging. Foodstuffs must be unopened or have an obvious factory fault that wasn’t detectable without opening. Underwear is generally not accepted back due to sanitary reasons, but other garmets are, including shoes. Medicine from pharmacies isn’t accepted even sealed and unopened.

    Of course, you must provide the original receipt, although scans/photos are accepted and some stores go so far as to look up the receipt by CC number.













  • Lucky for you, you can get around with English in most places.

    Ireland didn’t leave the EU, so that’s an option.

    In most big cities you can get around just fine. In some you can actually live very comfortably.

    As far as laws go, as an EU citizen one is entitled to communication with any public institutions one may come across in their preferred “official language”. Stuff like paying your utility bills, registering health insurance, similar bureaucratic stuff, as well as getting stopped by the police. You can insist on doing it in any one of 28 languages, including English.

    Usually that’s a bit overkill, and whoever you’re dealing with will be happy to speak to you in English or find someone else who does if they don’t. I assume the same goes for non-citizens. German and French are also quite popular, but English is by far the most ubiquitous.